Refund policy

Every Luxe wig is handmade to order in your chosen cap size, length and color. Because each wig is made just for you, all sales are final once your wig is in production, and we’re unable to accept returns or exchanges for a change of mind.

The Luxe Promise: If your wig arrives damaged or isn’t what you ordered, we’ll make it right. That’s on us, not you. Just email info@luxewigsbymonifc.com within 7 days of delivery with your order number and photos. Once we confirm the issue, we’ll send you a prepaid return label, and after we receive and inspect the wig, we’ll remake your wig correctly at no cost to you. The wig must be returned in its original condition: not combed, washed, cut, worn, colored or altered. Please don’t cut the lace before inspecting your wig.

Not sure which wig is right for you? We’re happy to help before you order. Email us at info@luxewigsbymonifc.com or book a virtual consultation.